If you wish to cancel your JSTV subscription, please fill in JSTV cancellation form and submit to us 10 working days before the payment date (credit card withdrawal date).

*As indicated in the JSTV Terms & Conditions, the minimum term for direct-to-home satellite subscription is 3 months. However, if you have received subsidy for satellite installation, the minimum term is 12 months. Please be advised that we cannot accept cancellation during the minimum term of your contract.

1) Your viewing card must be returned to JSTV immediately after your contract is cancelled. Upon receipt of your JSTV viewing card, your contract will be officially cancelled. Please note that if we do not receive your viewing card, you will be charged the actual cost (£30/€50).

[Returning address]
JSTV Customer Service
NHK Cosmomedia(Europe)Ltd.
24 Lombard Street, London, EC3V 9AJ, UK

2) Payment by cheque (available to UK residents only) requires half-yearly advance payments. If you cancel your subscription at any point during your billing period, we will refund the overpayment once we receive your viewing card. However, if you return your viewing card six months or longer after your cancellation, we will not offer a refund to you.

3) About Your Decoder
If you are using a decoder leased by JSTV, please make sure to return it to JSTV after cancellation. If we cannot confirm the decoder’s return within one month of receiving your cancellation form, the actual cost (£80/€90) will be charged to your registered card. If you pay by invoice, we will issue an invoice to you. If you have purchased your own decoder, you can dispose it in accordance with the regulations of your local area or you may pass it on to your friends or colleagues.
2021 NHK Cosmomedia (Europe) Limited. All rights Reserved.
NHK Cosmomedia (Europe) Limited. is registered in England and Wales (company no.2441293).
Registered office: 24 Lombard Street, London, EC3V 9AJ, UK